The Top 5 Ways to Troubleshoot [pii_email_8e187ee586bffadbc386] Error in Microsoft Outlook

Are you tired of encountering the [pii_email_8e187ee586bffadbc386] error in your Microsoft Outlook? Don’t worry, you’re not alone. This frustrating error can prevent you from sending and receiving emails, making it a major hindrance to your productivity. But fear not, as we have compiled the top 5 ways to troubleshoot this pesky error and get your Outlook back up and running smoothly. So let’s dive right in!

Method 1: Clear the Outlook cache

Method 1: Clear the Outlook cache

If you’ve encountered [pii_email_8e187ee586bffadbc386] error in Microsoft Outlook, one of the first things you can try is to clear your Outlook cache. The cache stores data from your email account and sometimes outdated or corrupted information can cause issues.

To clear your cache, start by closing out of Microsoft Outlook completely. Then, open up your computer’s file explorer and navigate to where your email data files are stored. Look for a folder labeled “Outlook” or “Microsoft Office” and delete it.

Once you’ve deleted the folder, go ahead and reopen Microsoft Outlook to see if the issue has been resolved. If not, move on to trying other troubleshooting methods.

Clearing the Outlook cache is a quick and easy fix that often resolves issues with error messages like [pii_email_8e187ee586bffadbc386]. However, it’s important to note that clearing your cache will also remove any unsaved changes or temporary files associated with Microsoft Outlook so make sure everything is saved before proceeding!

Method 2: Delete the old profile and recreate a new one

Method 2: Delete the old profile and recreate a new one

Sometimes, an outdated or corrupt profile can cause [pii_email_8e187ee586bffadbc386] error in Microsoft Outlook. In this case, deleting the old profile and creating a new one is recommended.

To delete your existing profile, go to Control Panel > Mail > Show Profiles. Select your current profile and click on Remove. Confirm the deletion by clicking Yes.

After deleting the old profile, you can create a new one from scratch. Go back to Control Panel > Mail > Show Profiles and click Add to create a new account. Follow the instructions provided on-screen to set up your account details such as name, email address, password etc.

Once done with setting up everything correctly in your newly created Outlook account then try sending an email again to see if it resolves [pii_email_8e187ee586bffadbc386] error issue or not.

Remember that this method will erase all data associated with the previous account including saved emails so make sure you have backed them up before proceeding.

Method 3: Repair your PST file

Method 3: Repair your PST file

Another effective way to troubleshoot [pii_email_8e187ee586bffadbc386] error in Microsoft Outlook is by repairing your PST (Personal Storage Table) file. Your PST file contains all of your emails, contacts, and other important data, so if it becomes corrupt or damaged, this can cause errors in Outlook.

To repair your PST file, you first need to locate the scanpst.exe tool on your computer. This tool is included with Microsoft Office and can be found in different locations depending on the version of Office you have installed.

Once you’ve located scanpst.exe, open it and select the PST file that you want to repair. Then click “Start” to begin scanning for errors. If any errors are detected, follow the prompts to repair them.

It’s important to note that using scanpst.exe may result in some data loss if certain parts of the PST file cannot be repaired. Therefore, it’s always a good idea to make a backup copy of your PST file before attempting any repairs.

Repairing your PST file can help fix [pii_email_8e187ee586bffadbc386] error messages in Outlook without having to resort to more drastic measures like creating a new profile or reinstalling Office altogether.

Method 4: Change your Outlook email settings

Method 4: Change your Outlook email settings

Sometimes, the [pii_email_8e187ee586bffadbc386] error occurs due to incorrect Outlook email settings. In this case, changing the email settings may be necessary to troubleshoot the error.

Firstly, ensure that you have a stable internet connection. Open Microsoft Outlook and navigate to File > Account Settings > Email Accounts. Select your account from the list of accounts shown and click on “Change”. Ensure that all incoming and outgoing server details are correct according to your service provider’s specifications.

Next, check if there is any conflicting program installed which interferes with outlook mail setup. Disable them temporarily or uninstall if they are not important.

You can also try changing the SMTP port number from 25 to 587 or vice versa in order for communication between servers occur smoothly.

Configure antivirus software as per vendor instructions so that it does not interfere with any emails being sent or received through MS-Outlook.

By following these few steps you will be able resolve most issues related to incorrect Outlook email settings causing [pii_email_8e187ee586bffadbc386] error message in Microsoft outlook.

Method 5: Use the Office 365 Troubleshooting Tool

Method 5: Use the Office 365 Troubleshooting Tool

The Office 365 Troubleshooting tool is a powerful feature that can help you diagnose and solve various issues in Microsoft Outlook. This tool works by scanning your Outlook installation for any errors or problems, and then provides recommendations on how to fix them.

To use this tool, first open Microsoft Outlook and navigate to the Help tab. From there, select “Microsoft Support and Recovery Assistant” to launch the troubleshooter.

Once the troubleshooter opens, you’ll be prompted to choose from a list of common issues that may be affecting your Outlook experience. These issues range from problems with sending or receiving emails to general performance issues.

After selecting your issue, the troubleshooting tool will begin scanning your system for any potential problems. It will then provide a list of recommended solutions based on its findings.

If you’re experiencing frequent [pii_email_8e187ee586bffadbc386] errors in Microsoft Outlook, using the Office 365 Troubleshooting Tool could potentially help identify and resolve any underlying issues causing these errors to occur.


The [pii_email_8e187ee586bffadbc386] error in Microsoft Outlook can be frustrating to deal with, but it’s not impossible to troubleshoot. By using these top 5 methods, you can easily resolve the issue and get back to using your email without any interruptions.

Remember that clearing your cache or changing your email settings may work for some people while others may need to repair their PST file or create a new profile. It all depends on what is causing the error in your specific situation.

If none of these methods work for you, don’t hesitate to reach out for help from Microsoft support or an IT professional who can assist you further.

By following these troubleshooting tips and staying proactive about maintaining your Outlook account, you’ll be able to avoid errors like [pii_email_8e187ee586bffadbc386] in the future and enjoy seamless communication with colleagues, friends and family.

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